CHECKOUT
Only 1 coupon code can be used per order and coupons are not stackable.
Please wait a few minutes and refresh the page. If the problem persists, you could try the following step: Turn on the "All Cookies" function in your computer. For example, if you are using Internet Explorer, go to Tools/ Internet Options/ Privacy, and set the slider to Medium High. The shopping cart will then record all the items that you have ordered
GENERAL INFORMATION
We do not have a physical store; only online shopping is offered. Orders can not be picked up in person; all orders are transacted online and shipped by mail.
Please subscribe to our Weekly Newsletter, so we may email you with great deals each week! Or you can visit our website regularly for exciting deals on new products!
If you do not see the "add to cart" button with the item, the item is temporarily unavailable. Please check back later
Your privacy is carefully protected when you order on our website. Your credit card and personal information will be protected using the most secure encryption technology - Secure Socket Layer (SSL)
ORDER STATUS
You can track your order anytime with the information provided. Please note that tracking may not be available for international packages
Please contact our Customer Service team for cancellation request. Please understand that we can only cancel orders that have not been shipped.and we do not guarantee the cancellation request could be fulfilled as the order could have entered the shipping process before we are able to cancel
Please contact our Customer Service team for further assistance
For US orders with standard shipping, it usually takes 5 to 10 business days. For International orders, it usually takes 7 to 14 business days
PAYMENT INFORMATION
No, we do not accept mailed in payment
Yes, for all orders with shipping address in New York, sales tax is applied to the order.
OR
Only New York residents are charged a sales tax of 8.875%. However, if your order is being shipped internationally, your country’s customs might charge tax or duties. CellDemand does not charge tax on international orders and is not liable for any taxes possibly charged by customs.
OR
If an item is subject to sales tax in the state to which the order is shipped, tax is generally calculated on the total selling price of each individual item. In accordance with state tax laws, the total selling price of an item will generally include item-level shipping and handling charges, item-level discounts, gift-wrap charges, and an allocation of order-level shipping and handling charges and order-level discounts. The amount of tax charged on your order will depend upon many factors including Identity of the seller, type of item purchased, and destination of the shipment. Factors can change between the time you place an order and the time of credit card charge authorization, which could affect the calculation of sales taxes. The amount appearing on your order as Estimated Tax may differ from the sales taxes ultimately charged.
There will be two transaction IDs for each PayPal payment. One transaction is for authorization only, and the other one is for the actual payment. They should be linked to the same transaction and there should be only one payment for these two transaction IDs.
Please check to make sure the billing address you put in the checkout matches with the credit card used
The Card Verification Number is the last 3 digits located on the back of your credit card.
We accept PayPal, Credit Cards (Visa, MasterCard, American Express, JCB, Diner's Club, and Discover).
PROMOTION
We offer great deals with different products each week! Please subscribe to our Weekly Newsletter, so we may email you with great deals each week
Please subscribe to our Weekly Newsletter, so we may email you with great deals each week! Or you can visit our website regularly for exciting deals on new products!
You will be asked to put in a promotion code at the time of checkout, please note only one coupon code can be used per checkout.
If your question was not addressed above, please contact us at: info@celldemand.com
RETURN POLICY
We offer a 15-day return period (original purchase price only, shipping and handling is not refundable) . Please visit "Return Policy" page on our website for details.
Please note that the return package usually takes 7-10 business days to reach us. After we receive your return, it takes 2-3 business days for your return to be processed. For status, please contact customer service at: info@celldemand.com
Please contact our Customer Service team for further assistance
The period for authorization hold varies with different credit card company. It usually is removed on the credit card within 3 business days. Please check with your credit card company directly for details
We offer a 15-day return period. Please visit "Return Policy" page on our website for details, or contact our Customer Service team for further assistance.
SHIPPING INFORMATION
Sorry, we do not accept payment through UPS accounts. Orders will be charged the specified shipping fee if UPS express delivery is chosen
Orders can only be shipped via the shipping methods stated in the Shipping Policy. Other delivery methods are not available at this time
Yes, we ship to APO or FPO military addresses. All APO/FPO orders will be shipped via Standard Shipping anywhere in the U.S. without minimum purchase. Express Shipping options are not available for APO/FPO orders as UPS does not deliver to those addresses. When filling out Shipping Information at checkout, please include the following:
Please note that normal transit time for US orders with standard shipping is 5 to 10 business days. For International orders, it usually takes 7 to 14 business days (could be longer depending on location and custom regulation). Please contact us if your order does not arrive in the time frame provided.
Shipping fee is charged based on the shipping options, the total size and weight of your item(s) and your delivery destination. For details of other shipping options, please refer to our Shipping Policy
We offer Standard Shipping, Express Shipping with UPS 2nd Day Air and UPS 3-Day Service, and International Shipping. For more info on our shipping rate, please visit Shipping Policy.
We are unable to fulfill those requests at this time. We count our Business Day as Monday to Friday. Saturdays and Sundays are not counted as business/working days, no holidays.
A shipment confirmation email is sent to you once your order is shipped from our warehouse. Please note that tracking is unavailable for international orders once packages leave US
For US orders with standard shipping, normal shipping time is 5 to 10 business days. For International orders, it usually takes 7 to 14 business days (could be longer depending on location and custom regulation). Arrival Date depends on the carrier you choose at the time of your order, please visit Shipping Policy for more details.
All orders are shipping from New York, USA unless specified otherwise.
If your question is not addressed above, please contact us at: info@celldemand.com